Frequently Asked Questions
Everything you need to know about shopping with NanaMacs.
When will my order ship?
We pride ourselves on fast processing. Orders are typically processed and shipped within 1-2 business days, excluding weekends and holidays.
What is your return policy?
We offer store credit for returns made within 30 days of the delivery date. Items must be unworn, unwashed, and have all original tags attached.
How do I know what size to order?
Because we curate pieces from various designers, sizing can vary. We provide a custom size chart on every product page and often include 'True to Size' or 'Size Up' recommendations in the descriptions.
Do you offer international shipping?
Yes, we ship to most countries worldwide! International shipping rates and delivery timelines are calculated at checkout based on your specific location.
Can I change or cancel my order after it is placed?
To ensure the fastest delivery possible, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations.
What payment methods do you accept?
We accept all major credit cards, PayPal, and flexible payment options like Afterpay and Sezzle, allowing you to buy now and pay later.